These Terms and Conditions set out the basis on which removal services are provided to you by Removal Companies Twickenham. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
In these Terms and Conditions, the following expressions have the meanings given below:
Company means Removal Companies Twickenham, the business providing removal and related services.
Customer means the person, firm or organisation that books or receives the services from the Company.
Services means any removal, packing, loading, unloading, transportation, storage, waste handling or related services provided by the Company.
Service Area means the areas within which the Company offers services, including Twickenham and surrounding locations within the United Kingdom, as determined by the Company from time to time.
Contract means the legally binding agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.
The Company provides residential and commercial removal services, including the loading, transportation and unloading of goods, and may also provide additional services such as packing, unpacking, storage, waste removal and furniture dismantling and reassembly, where agreed in advance.
The Company operates within the Service Area and reserves the right to decline or restrict jobs that fall outside the areas it normally serves or that cannot be reasonably serviced due to operational constraints, access limitations or legal restrictions.
3.1 Quotations
All quotations are given based on the information supplied by the Customer. Quotations may be provided verbally or in writing. The Company may revise or withdraw a quotation if the Customer provides incomplete, inaccurate or updated information, or if the scope of work changes.
Unless otherwise stated, quotations are exclusive of insurance cover for goods in transit, packing materials, storage charges, parking fees, tolls, congestion charges and any third party costs.
3.2 Making a Booking
A booking is made when the Customer accepts the quotation and the Company issues a booking confirmation. Acceptance may be by written confirmation or by any other clear form of acceptance as determined by the Company.
The Customer is responsible for checking that the details of the booking confirmation are accurate and for informing the Company promptly of any errors, changes or special requirements.
3.3 Changes to Bookings
Any changes to the date, time, addresses, access arrangements, volume of items or requested services must be agreed in advance with the Company. The Company may amend the price, resources or schedule to reflect such changes. If the Customer requests changes at short notice, the Company cannot guarantee availability and may treat the changes as a cancellation and rebooking.
The Customer must ensure that the Company has suitable access to the collection and delivery addresses, including any additional pick up or drop off points agreed as part of the Services.
The Customer is responsible for arranging and paying for any parking permits, suspensions or permissions required for the Company’s vehicles. Any parking fines or penalties incurred as a result of insufficient parking arrangements for the removal vehicle may be charged to the Customer.
The Customer must ensure that all items are ready for collection at the agreed time, unless packing services have been booked. Fragile, high value or delicate items must be clearly identified and, where possible, suitably packed by the Customer or by the Company if this service has been arranged.
The Customer agrees to:
Provide accurate information regarding the nature, quantity and location of goods, and any access issues such as stairs, lifts, narrow streets, restricted parking or low bridges.
Declare any items that may require special handling, such as heavy safes, pianos, large appliances, or specialist equipment.
Comply with all relevant laws and regulations, including those concerning hazardous materials, waste disposal and restricted items.
Remove or securely store any valuable items such as jewellery, cash, important documents and irreplaceable items, which the Company will not be liable to transport unless expressly agreed in writing.
Unless expressly agreed in writing, the Company will not carry:
Explosives, flammable or hazardous substances, including gas cylinders, fuel, chemicals, paints and solvents.
Perishable goods requiring temperature control.
Animals, plants or living organisms.
Illegal items or goods obtained unlawfully.
High value items such as jewellery, bullion, watches, fine art, antiques or collectibles beyond standard household value, unless specifically declared and accepted by the Company.
The Customer is responsible for any loss, damage, expense or claim arising from the inclusion of such items within the goods to be moved without the Company’s prior agreement.
7.1 Pricing
Prices are based on the scope of work outlined in the quotation, including the volume of goods, distance within the Service Area, access conditions, required resources and any additional services requested.
The Company reserves the right to apply additional charges where the actual work required differs from that described at the time of quotation, including where:
The move involves significantly more items than originally declared.
Access is more restricted than disclosed, such as additional flights of stairs, absence of a lift or long carrying distances.
The Customer causes delays, for example by not being ready on time or by failing to provide keys or access.
7.2 Payment Terms
Unless otherwise agreed in writing, a deposit may be required to secure the booking, with the balance due on or before the day of the move. The Company may specify accepted payment methods and timing as part of the booking confirmation.
For business Customers, credit terms may be agreed at the Company’s discretion. In the absence of agreed credit terms, payment is due in full in advance or on completion of the Services.
7.3 Late Payment
Where payment is not received when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate permitted in England and Wales, and to recover all reasonable costs of collection.
The Company may suspend or refuse to provide further services, or to release goods from storage, until all outstanding sums have been paid in full.
8.1 Customer Cancellations
If the Customer wishes to cancel or postpone the Services, notice must be given to the Company as soon as possible.
The Company may apply cancellation charges based on the amount of notice given before the scheduled date:
More than seven days’ notice: the Company may retain all or part of any deposit to cover administration and planning costs.
Between seven and two days’ notice: the Company may charge up to 50 percent of the agreed price.
Less than two days’ notice or on the day of the move: the Company may charge up to 100 percent of the agreed price.
8.2 Company Cancellations
The Company may cancel or postpone the Services if:
The Customer is in breach of these Terms and Conditions.
Providing the Services would be unsafe, unlawful or impossible due to factors beyond the Company’s reasonable control, including severe weather, road closures, accidents, industrial action or failures of third parties.
The Company will seek to give as much notice as reasonably possible and, where appropriate, will offer to reschedule the Services. The Company will not be liable for any indirect or consequential losses arising from cancellation or postponement beyond a refund of any sums paid for the affected Services, where applicable.
9.1 Duty of Care
The Company will exercise reasonable care and skill in providing the Services, in line with accepted industry standards for removal companies operating in the United Kingdom.
9.2 Loss or Damage to Goods
The Company’s liability for loss of or damage to goods while in its care or control is limited to a reasonable amount per item or per consignment, as set out in the quotation or booking confirmation. If no specific amount is stated, statutory limitations in force in England and Wales may apply.
The Company shall not be liable for loss or damage arising from:
Goods packed by the Customer, where damage is caused by inadequate or unsuitable packing.
Fragile items that are not adequately protected or that are inherently prone to damage.
Wear and tear, gradual deterioration, or pre-existing defects.
Loss of profits, loss of opportunity, emotional distress or any indirect, special or consequential loss.
9.3 Time Limits for Claims
The Customer must inspect goods as soon as reasonably practicable following completion of the Services. Any visible loss or damage must be reported to the Company in writing within three days of delivery. For non-visible loss or damage, the Customer must notify the Company within seven days of delivery.
Failure to notify the Company within these periods may affect the ability to investigate or settle a claim, and may relieve the Company of liability to the extent permitted by law.
9.4 Overall Limitation
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be legally limited or excluded under the laws of England and Wales.
The Company may hold insurance appropriate for the nature of its business. This may include cover for goods in transit up to specified limits.
It is the Customer’s responsibility to review those limits and to arrange additional insurance cover if required, particularly for high value items or where the value of goods exceeds any standard limit offered by the Company. The Customer is encouraged to check their own contents or business insurance policies to ensure adequate protection.
Where the Services include the removal or disposal of unwanted items or waste, the Company will comply with relevant UK waste management legislation, including the requirement to use authorised disposal routes and licensed facilities.
The Customer is responsible for accurately describing any waste or unwanted items and must not include hazardous or prohibited materials unless agreed in advance. The Company reserves the right to refuse to handle waste that is unsafe, illegal or incorrectly described.
Additional charges may apply where waste disposal fees, environmental levies or specialist handling costs are incurred. The Company will act reasonably in seeking cost effective and lawful disposal options within the Service Area and wider UK waste management framework.
The Company will use reasonable efforts to carry out the Services at the agreed dates and times, but timing is not guaranteed. The Company shall not be liable for delays or failure to perform caused by events beyond its reasonable control, including but not limited to severe weather, road incidents, traffic congestion, mechanical breakdowns, acts of God, war, terrorism, public disturbances, epidemics, strikes or actions of third parties.
If such an event occurs, the Company may suspend or reschedule the Services and will seek to minimise disruption where reasonably possible.
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and addressed. The Company aims to resolve complaints promptly and fairly.
If a dispute cannot be resolved directly, both parties agree to consider mediation or another form of alternative dispute resolution prior to commencing court proceedings, where appropriate and practical.
The Company may collect and process personal data about the Customer in order to provide the Services, manage bookings, handle payments and comply with legal obligations. The Company will handle personal data in accordance with applicable UK data protection laws.
The Customer is responsible for ensuring that any personal data they provide is accurate and up to date, and for informing the Company of any changes relevant to the provision of the Services.
These Terms and Conditions, and any Contract arising from them, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to hear any disputes or claims arising out of or in connection with these Terms and Conditions, the Services or any Contract, subject to any mandatory consumer protection rights that may apply.
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if not possible, deleted, without affecting the validity of the remaining provisions.
No waiver of any right or remedy under these Terms and Conditions shall be effective unless in writing and signed by the party granting it. A failure or delay to exercise any right or remedy shall not operate as a waiver of that or any other right or remedy.
The Customer may not assign or transfer any rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to provide the Services, provided that it remains responsible for the performance of its contractual duties.
These Terms and Conditions, together with any quotation or booking confirmation issued by the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, understandings or representations, whether oral or written.
Hire one of the best removal companies Twickenham to take care of your moving issues in TW1 at prices without putting you out of pocket.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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